Personalized Brand Experiences
Use customer preferences, interactions, predictive analytics, and business rules – all from a single business tool to drive conversions and engage visitors.
A Single View of Important Data
Get a single view of customers, products and services across all channels by consolidating customer, inventory and other business data.
Buy, Return and Fulfill Anywhere
Give your customers omni-channel fulfillment options, such as buy online/pick up in store, and buy online/return in store.
Real-time Inventory Information
Retrieve stock levels and prices in real time by integrating SAP Customer Experience with SAP ERP so customers can check stock levels at their nearest stores and purchase their favorite products right away.
Sell and Service across All Channels
Bridge sales and service to offer the best possible customer experience, empowering customers to view and manage their interaction with you all the way down the order line.
Supports Global Expansion
A combined commerce and order management platform, SAP Customer Experience supports multiple languages, currencies, and tax calculations - easing expansion into new segments and markets.